Frequently Asked Questions

Orders & Shipping

How long does delivery take?

We aim to deliver within 7–14 business days for most orders within South Africa. Delivery times may vary depending on your location and the supplier.

Do you ship across South Africa?

Yes! We ship nationwide across South Africa.

Returns & Refunds

What is your return policy?

We want you to be completely happy with your purchase. If something isn't right, please visit our Refund Policy page for full details on how to return an item.

What if my item arrives damaged?

We're sorry to hear that! Please contact us within 48 hours of receiving your order with photos of the damage and we'll make it right.

Products

Are your products suitable for new pet owners?

Absolutely! Our entire range is curated with new pet owners in mind — practical, safe, and great value.

Do you sell starter kits?

Yes, we offer starter kits for new pet owners that include everything you need to get started. Browse our collections to find the right kit for your pet.